Every ten years the census takes place in England and Wales, providing insight into the people who live across the country and what their lives are like. This year, census day is on Sunday 21 March. You’ve probably already seen lots of advertisements and information on the TV, in newspapers and social media and you should have received your purple postcard in the post.
Look out for your Information Pack
Next week every house will be sent an Information Pack which will explain how to complete the census and contain a unique code which will give them access to the form using any digital device.
If someone doesn’t want to complete the census themself, a family member or a trusted person can do it on their behalf. People can also request a paper copy. Everything will be explained in the Information Pack.
Where can people get help?
Call the Census Help Line on 0800 141 2021 (from 1 March)
Calling the Help Line
When someone calls the Help Line they will hear a recorded message and be given three options. The system uses interactive voice response to make a selection.
Option 1: Requesting a Paper Questionnaire
This is an automated service. The person calling will not need to speak to anyone if this option is used. There is a unique reference number on each contact letter. This should be entered on the handset. A paper questionnaire pack will then be dispatched.
Option 2: Hear frequently asked questions (FAQs)
These FAQs are changed over time according to demand.
Option 3: Will enable the caller to speak to an adviser.
What special help is available?
Text Relay Service (18001) 0800 141 2021
Free language helpline 0800 587 2021
Help for anyone with accessibility needs such as Large print formats and Information in Braille Call0800 141 2021
British Sign Language support is available online.
Does everyone have to complete the census form?
Yes. It’s a legal requirement to complete the census.